Shipping & Returns

Returns

Our policy lasts 7 days from receiving your purchase. If 7 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back until speaking / e-mailing communicating  with someone from our staff with exact directions.  orders@mobcandystore.com. Please allow 24 to 36 hours for one of our Mob team to get back to you.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account, within a certain amount of days.

Sale items
Only regular priced items may be refunded or exchanged, unfortunately sale items are" FINAL SALE" as they cannot be refunded or exchanged.. NO EXCHANGES NO REFUNDS

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@mobcandystore.com and send your item to:
 
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.